FAQ

Answers to the most commonly asked accommodation-related questions.

Our BOOK IN time is AFTER 14h00 until 20h00 and BOOK OUT times are before 10h00! We need to respect the idea that other visitors would also like to BOOK INTO the units and therefore afford us the opportunity to provide a clean and neat unit as we do all guests.

YES you may enter and leave the Reserve on your BOOK IN & OUT days on the normal operating hours of the Reserve BUT you may only BOOK IN & OUT at 14h00 & 10h00 respectively.

You unfortunately have to provide enough cold storage space for your goods until the BOOK IN time! 

Management has decided to have the whole Reserve rest on all Mondays except School & Public Holidays. We trust that you understand and respect this choice & decision.

NO the unit provides linen and four bathroom towels, you do however have to supply towels for additional guests as well as swimming pool towels for making use of the jacuzzi. 

NO the unit sleeps 4 persons and two additional mattresses / sleeper coach and linen can be supplied for children at an additional fee. The unit therefore can only sleep up to a maximum of 6 persons. The unit cannot cater for more than 6 persons at a time. 

NO the visitor has to provide all food & beverages including salt & pepper, spices, coffee & tea, sugar & milk etc. 

NO all Restaurants closes their kitchens at 16h00 except or weekends and Public Holidays on which the Neck & Deck Café’s kitchen closes at 18H00. 

The Reserve does not allow travelling after hours as a rule but with arrangement you may leave and re-enter the Reserve after hours. You do have to keep a copy of your Booking Form with you at all times to be allowed re-entry. 

NO you may only travel on the Reserve before sunset and after sunrise. All normal rules & regulations and Indemnities for the Reserve are applicable. 

Each unit has an information file which will be explained to you on BOOK IN time. This file contains an EMERGENCY number which can be used for all emergencies 24hrs including repairs and maintenance issues. 

NO the Chalets do not have any means of electricity available other than the 12V lights provided for effective lighting after hours.

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